Complaints
Tell us what happened and what would put it right
A complaint should not require you to decode the company. Use support for the product, account or billing; use privacy for data rights and privacy concerns.
Include these four things
- What you were trying to do.
- What happened, including the date and relevant page.
- How it affected you or the learner.
- What outcome you are asking for.
Product, account or billing
support@grademy.workPrivacy or data rights
privacy@grademy.workUrgent safety concerns are different
Do not wait for the complaints process if somebody may be in danger.
Read the urgent-help guidance