Safeguarding
grademy is a tutor, not an emergency service
Do not wait for an app or an email reply if someone may be in immediate danger. Get help from a person who can act now.
Immediate danger
In the UK, call 999. A child or young person should also tell a trusted adult, such as a parent, carer, teacher or safeguarding lead.
A concern connected to grademy
For a non-emergency concern about content, contact, account access or a learner's experience in grademy, email support. This inbox is not continuously monitored and must not replace your school or organisation's safeguarding process.
Report a non-emergency concernWhat the tutor cannot do
- It cannot confirm that someone is safe.
- It cannot contact emergency services or a school on a learner's behalf.
- Automated checks can miss context and are not a substitute for human judgement.